Refund policy
30-Day Return Guarantee
At Monis Market, customer satisfaction is our priority. We provide a full 30-day return window on all merchandise. Should you be dissatisfied with your purchase for any reason, simply initiate a return within 30 days from the date of delivery.
Initiating a Return
To return an item, follow these steps:
- Email our customer service team at support@monis-market.com with your order details
- Securely package the product in its original materials
- Ship the item to the return address provided by our team via email
- Ensure delivery within 14 days of your initial return request
Damage, Defects, or Wrong Items
In the event that you receive merchandise that is damaged, defective, or incorrect, please reach out to us without delay at support@monis-market.com. Our team will promptly investigate and provide either a replacement or full reimbursement.
Items We Cannot Accept Returns For
- Hygiene-sensitive personal care products
- Made-to-order or custom-made items
- Electronic digital files and software
- Products severely compromised due to handling after delivery
Exchanging Products
If you prefer to exchange rather than return, we welcome such requests under the same return guidelines. Contact our support team to arrange the exchange.
Refund Processing
Once we receive your return, we process refunds within 7 to 10 business days. Should your refund not appear after 15 business days, reach out to our support for assistance.
Return Shipping Responsibility
Typically, customers cover return shipping expenses. However, if an item is defective or was sent in error, we will arrange and pay for the return shipment.
Order Cancellation Window
You may cancel your order at no penalty within 24 hours of purchase. Beyond this timeframe, cancellation cannot be guaranteed.
Monis Market — operated by Monis Market LLC
5201 S Eastern Ave, Oklahoma City, Oklahoma 73129, United States
EIN: 29-6394429
Email: support@monis-market.com